Cancellation & Refund Policy

This policy explains how to cancel services from Connectas Enterprises LLC and when refunds apply.

1. Platform subscriptions

• How to cancel. The customer’s Master user can cancel a module, or the whole plan, from the My plan page inside the Platform, or by e-mail to info@connectasconsulting.com. No phone call or justification is needed.
• 30 days’ notice. Cancellation takes effect 30 days after the notice. The module or plan stays active and is billed until that date, and is then switched off. The notice can be withdrawn at any time before it takes effect.
• Your data. Data is kept when a module is switched off and returns if it is switched on again. When the whole plan ends, the customer can request a full export within 30 days; after that, data is deleted as described in our Privacy Policy, unless the law requires us to keep it.
• Refunds. Monthly subscription fees already charged are not refunded for partial months or unused modules, because service continues during the notice period. We will refund amounts charged by mistake, duplicate charges, and charges for periods when the Platform was unavailable for reasons attributable to Connectas, as agreed with the customer.
• Free trials. A trial can be cancelled at any time before it ends, with no charge.
• Failed payments. If a card payment fails, the customer has 7 days to pay before access is paused. Pausing access is not a cancellation: data is kept and access returns once paid.

2. Consulting, relocation, websites, systems and marketing

• These services follow the proposal or statement of work signed for each project, which sets out the price, payment schedule and cancellation terms.
• Unless the proposal says otherwise, the client may cancel by e-mail at any time. Work already performed, costs already incurred with third parties (for example government fees, registrations, deposits, travel or media purchases) and any deposit described as non-refundable are not refunded. Amounts paid in advance for work not yet started are refunded.
• Government, registry and third-party fees paid on the client’s behalf are not refundable by Connectas.

3. How refunds are paid

Approved refunds are paid to the original payment method (for card payments, through Stripe) within 10 business days of approval. Your bank may take longer to show the credit.

4. Questions and disputes

Before opening a chargeback with your bank, please contact us at info@connectasconsulting.com — we reply within two business days and will try to resolve any billing problem quickly.